Privacy policy

How we process your personal data?

Your privacy is important to us.

At Bergenlöv International Packaging AB (BIPAC), we collect and use personal data from the people who interact with us as customers, as well as through our website. Of course, it is of the utmost importance to us that the personal data we collect is not disseminated to unauthorized persons or misused.

1. What is personal data?

A personal data refers to any information (or combination of information) that can be linked to an identified and individual natural person (also called data subject). Examples are name, personal identification number, etc.

2. How do we collect and use personal data?

We collect personal data during contact, such as phone calls, orders, via email, at meetings, via our contact form on our website, etc.
What kind of information do we collect?
When you become our customer, request a quote, and place an order, we may collect the following:

First and last name
Address of delivery location or office
Telephone number
E-mail address
Organization number of the company

We primarily collect information about you as a customer/contact. We never collect information from external databases.

What do we use the information for?
We use your personal data to identify you as a customer and contractual partner. Your information is also used to contact you regarding delivery, orders, price notifications and offers related to your business. It is also used to communicate and respond to inquiries received by our customer service via telephone or digital channels, and to investigate possible complaints.

Execution of purchase/order
Your personal data is used to deliver the ordered/purchased product (including notification and contact regarding delivery). In cases where delivery is made by a third party, we also forward your contact details to the third party so that they can contact you (e.g. transport companies).

We also use personal data to create, develop, operate, deliver and improve our products and services, content and marketing.

Security and legal obligations.
We also process personal data to ensure the security of all our services and to prevent loss and fraud. For example, personal data may be used to investigate attempted intrusions. Personal data is also collected and processed to comply with legal obligations, such as legal requirements, judgments or decisions by public authorities. These requirements may, for example, relate to product liability and product safety or accounting.

3. Who do we share the information with?

Subcontractors (so-called data processors)
In order to deliver goods and services to you, we share information with our subcontractors (carriers) and producers. Some of our subcontractors and producers may have parts of their operations in third countries, i.e. countries outside Sweden or the EU/EEA. If, in order to provide the service/product to you, we transfer personal data to a supplier in a third country, we take appropriate protective measures and ensure that the information is handled in accordance with the requirements of the GDPR by, among other things, entering into the European Commission's standard contract for the protection of personal data with our subcontractors and producers.


We may make information available to our partners who provide services and products in cooperation with us.

Public authorities.
We are obliged to disclose personal data to, for example, the Swedish Tax Agency upon request in accordance with the law and official decisions.

4. How long do we store the information?

We do not store personal data longer than we need, and how long we store the information depends on the purpose for which the information was collected and what obligations we have by law. Customer information is stored for as long as you are a customer, contact, contractual partner or collaborator. During the same time, we will also use the information to communicate attractive offers about our services and products based on your needs. Exceptions apply to such documentation that must be saved by law, such as the Accounting Act.

5. How do we collect and use cookies?

Our websites currently only use cookies to technically manage traffic and do not save any personal data or other information after your visit to our site.

6. How do we protect your personal data?

We are committed to taking care of our customers/suppliers/partners and we recognize the importance of our responsibility as a data controller to take good care of the personal data we collect and handle. We are constantly working to protect your privacy and work at several different levels with security such as IT infrastructure, policies and guidelines. We attach great importance to working preventively and preventing the dissemination and/or misuse of your information. Among other things, the following security measures are implemented:

Limitation of permissions
Access to your personal data is granted only to those who need it for their work tasks. This minimizes the number of people who have access to the data and thus the risk of mismanagement.

Encryption of more sensitive information is done using generally recognized and secure encryption methods.

Firewalls and security solutions
BIPAC applies both firewalls and other security solutions such as antivirus software to secure BIPAC's IT environment from intrusion and external threats.

Policies and guidelines
Within BIPAC there are clear and communicated policies and guidelines for how people within BIPAC should handle personal data. This contributes to an awareness of how to process personal data in a secure manner. Serious choice of suppliers Within BIPAC, we only use serious and well-proven IT solutions and suppliers. The supplier's obligations towards BIPAC and in relation to the GDPR are supported by clear agreements.

7. What are your rights?

As a data subject, you have the right, based on the regulatory framework established by the GDPR, to the following:

The rectification of your data if they are found to be inaccurate.
To be forgotten unless there are other legal reasons why BIPAC needs to retain your personal data, such as an accounting obligation
To object to and request restrictions on the processing of your personal data by BIPAC.
To request all your personal data from BIPAC in a structured format.
To be informed if there is an incident where your personal data falls into the wrong hands.
To have your personal data disclosed in electronic form for transfer to another controller.

If you find something wrong, want to request your data or have it deleted, please contact our Data Protection Officer (see contact details below) for assistance.

8. Contact details for us

Bergenlöv International Packaging AB, org. no. 556642-6762 with address Stubbsundsvägen 17, 131 47 Nacka, is the data controller for the company's processing of personal data.

If you need to contact us regarding data protection, you can reach us at

According to data protection legislation, you have the right to submit a complaint about the processing of your personal data to the Swedish Data Protection Authority (